Delivery & Shipping

DPD Tracked Delivery (1 - 3 Business Days) – £5.94 incl. VAT*

  • Available for orders fulfilled from our Cardiff warehouse.
  • FREE for all orders over £50 excl. VAT.

DHL Tracked Delivery (7 - 10 Business Days) – £5.94 incl. VAT*

  • Applies to orders fulfilled from our European warehouse due to stock availability.
  • This will be indicated at checkout when selecting your delivery option.

Split Shipment – £11.88 incl. VAT*

  • If your order includes items from both our Cardiff and European warehouses, a combined shipping rate of £11.88 incl. VAT will apply.
  • This ensures all items are delivered as quickly as possible via the most suitable service.

Order Processing

  • Orders received by 14:00 GMT (Monday - Friday) are processed the same working day.
  • Orders placed after 14:00 GMT will be dispatched the following working day.
  • This excludes public holidays and weekends.

Delivery Terms and Conditions

Delivery Times

  • All delivery times are estimations based on the courier’s advertised timescales.
  • While we strive for timely delivery, we cannot guarantee exact delivery times.

Responsibility

  • We are not liable for deliveries received outside of the advertised timescale, but we will assist you in resolving any issues.

Delivery Addresses

  • All delivery addresses must be to a non-packet station.

Stock Levels

  • Orders are subject to stock availability. If stock is unavailable, we will contact you with alternatives or a restocking timeframe.
  • If you choose not to wait or accept an alternative, a full refund will be processed to your original payment method.

Address Changes

  • Changing the delivery address after dispatch may incur additional costs.

Alternative Shipping Location Policy

  • In certain circumstances, if stock is unavailable in our UK warehouse, we may fulfil your order from our European warehouse in Spain.
  • This is determined at the time of order processing and may not always be reflected at checkout.
  • Where possible, we will notify you before dispatch, but this may not always be feasible.
  • This does not affect delivery costs however delivery timescales will change in accordance with the listed above delivery times.